Return policy:

We want you to be completely satisfied with any purchases made here. If something is not right when you receive your order, please let us know right away. If it arrived damaged, mark the delivery receipt "damaged" and call us right away. If it was sent incorrectly we will make the exchange at no cost to you. With the exception of the non-returnable items*, you can return most non-custom order items for any other reason within 30 days (Dolomite rollators: 10 days and a restocking charge of up to 30%) of receipt for a full refund minus a restocking fee of up to 25%. The return must be unused and in new condition with all original packaging material intact including the serial number or UPC. You pay the return shipping costs. All expedited shipping cost are non-refundable. Please report any errors or damages to Wendy's Walkers return department within 2 days of receiving the item.

When returning an item: You need a Return Authorization Number from us.

1st Call us at 1-888-936-3948 or
Email: [email protected] for a Return Authorization Number (RA). Without this number we will not accept the return. The item must be sent back within 10 days. We will credit your purchase once the product is received and it is in new condition.

Following health and safety guidelines:

For any disposable product return, please be aware that we can only accept UNOPENED CASES and you are responsible for the shipping cost.

*No returns on: CBD's, bathroom safety equipment, benches, transfer chairs, commodes, reusable washable products, open cases of incontinence supplies, wheelchair cushions, PVC chairs, slings for lifts, respiratory products, Alternating pressure mattress, Mattress, light weight wheelchairs ,transport wheelchairs, custom wheelchairs, Dolomite Alpha basic and advance, Trionic Walker, Beds, mattress, lift chairs, motorized wheelchairs, Clinical Care Recliner, electric scooters, replacement parts, batteries, battery chargers. If a lift chairs, motorized wheelchair or electric scooter arrives damaged in any way the manufacturer will send a repair person to fix the problem or exchange it at their discretion.

Order cancellation:

If you need to cancel an order, please do it immediately. We will make every attempt to stop your order from shipping. If you cancel the order before it ships there will be no fee. If the order has already shipped you will be responsible for both the shipping cost to you and back and the order will be handled as a return (see above policy).

Website Errors:

Terms: For all prices, pictures and products, we reserve the right to make adjustments due to errors, shipping times, product discontinuation or typographical errors on website and advertisements. Despite all our efforts, we make no guarantee that all information about a product is completely accurate or complete. We reserve the right to correct errors and update our website at anytime without notice. We reserve the right to refuse or cancel any order whether or not the order has been confirmed and your credit card charged. If we have to cancel an order due to changing information you will be issued a full refund to the original pay type.

...and do our best to make you happy.

Call: 1-888-936-3948
E-Mail: [email protected]