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Catastrophic Failure |
July 26, 2017 |
Reviewer:
Tim Harris from BATON ROUGE, LA United States
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I must warn you about this product. I bought it for my father in law but after less than a week the left front leg folded and the unit collapsed causing him to fall, cutting his arm. We sent pictures and answered many questions from Wendy's and Karman about his weight (180#s) and what he was doing (walking). Today we heard they would not honor any warranty as he must have been over the weight limit of 250#s or he was scooting in it while sitting. There are no warning labels about the weight limit nor any warning about the hazards of "scooting" in this 4 wheel chair. An obvious but apparently hazardous use. I recognize this behavior. They insist this could never happen despite the evidence to the contrary. There was obviously a defect that injured a patient but it is much easier to blame the customer than to fix the problem. They are in denial and refuse to honor their warranty.
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